LIVE REMOTE ASSISTANCE
Do you need a quick
solution to a technical problem? With our live remote-assistance
tool, a member of the Pure Logic support team can view your desktop and share
control of your mouse and keyboard to get you on your way to a
solution.
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How to Get Support:
You must have been directed to this
page by a Pure Logic representative to proceed. Call us for further details. |
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You will find answers
to security questions and system configuration requirements on our
FAQ
page. |
Step 1:
Once you are on the phone with a member of our Pure Logic support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session. |
Step 2:
You are prompted to download a small virus-free plug-in. |
Step 3:
With your permission, your Pure Logic support representative can view your screen and share control of your mouse and keyboard. |
Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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