15.01.2004
3Com partners with Pure Logic as an authorized reseller of the NBX Voice over IP phone system.
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15.03.2007
Pure Logic partners with Citrix to provide remote desktop support to our clients. Visit our support page for details…
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LIVE REMOTE ASSISTANCE
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of the Pure Logic support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:

You must have been directed to this page by a Pure Logic representative to proceed. Call us for further details.
Live representatives are online and standing by!
Name:
Type the code you received from your representative and click the Continue button to proceed.
You will find answers to security questions and system configuration requirements on our FAQ page.
Step 1:
Once you are on the phone with a member of our Pure Logic support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
Step 2:
You are prompted to download a small virus-free plug-in.
Step 3:
With your permission, your Pure Logic support representative can view your screen and share control of your mouse and keyboard.
Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
 
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